Terms of Service

Effective Date: July 30, 2026

OVERVIEW

THESE TERMS AND CONDITIONS CONTAIN A MEDIATION AND BINDING ARBITRATION CLAUSE THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES.

This website (the “Site”) is operated by My Grace Songs . Throughout the Site, the terms “Company”, “we”, “us”, and “our” refer to My Grace Songs. We offer this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing or using any Service offered by us, including personalized digital products delivered through Personalized URLs ("PURLs"), Grace Vaults, or related digital delivery features, you engage in our "Services" and agree to be bound by these Terms of Service, including the PURL Terms and all other policies incorporated by reference. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

Any capitalized terms used in these Terms of Service that are not defined herein shall have the meanings assigned to such terms in the PURL Terms or in any other applicable policies, terms, or operating rules posted on the Site, each of which is incorporated by reference into these Terms of Service.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our products or Services for any unlawful purpose or in violation of any applicable laws, including intellectual property, privacy, publicity, or data protection laws.

Certain Services may include personalized digital products and related delivery features. Additional terms governing personalized content, digital access, and related features are provided in the PURL Terms, which are incorporated by reference.

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

By submitting your payment information to the Site, you represent and warrant that:

Before initiating a payment dispute or chargeback, you agree to contact us at support@mygracesongs.com so we may attempt to resolve the issue. This requirement does not limit any rights available to you under applicable law or payment network rules

You agree not to reproduce, duplicate, copy, sell, resell, commercially exploit, or otherwise use any portion of our products and Services except as expressly permitted by these Terms of Service, including the PURL Terms, without our prior written permission.

You are responsible for maintaining the confidentiality of your account credentials, Access Links, and Access Tokens made available to you, and for determining with whom you choose to share them. As described in the PURL Terms, PURLs are private-by-link delivery features and are not guaranteed confidential communications. You acknowledge the risks associated with sharing Access Links or other access methods. Accounts and access credentials are personal to the customer, who is responsible for maintaining account security and access information.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We do not guarantee that information on the Site is accurate, complete, or current.

We may include descriptions of digital products, including personalized songs and PURL-based content, which may vary based on User Content and personalization inputs.

You acknowledge that:

We may modify content at any time but are under no obligation to update information. We are not responsible if information made available on this Site is not accurate, complete, or current.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices are exclusive of taxes and any applicable fees unless stated otherwise.

You authorize us to charge applicable taxes, fees, and subscription charges to your payment method.

Prices for products and Services, including digital products and subscription services, may change where permitted by applicable law.

We reserve the right, where commercially reasonable and permitted by applicable law, to modify, suspend, discontinue, or replace any Service, product, feature, or functionality for operational, legal, security, compliance, fraud prevention, or business reasons.

Specific rules regarding personalized digital delivery features, including PURLs, Grace Vaults, Access Links, Access Tokens, and related digital delivery mechanisms, are governed by the PURL Terms.

We are not liable for any modification, suspension, discontinuation, or unavailability of any Service or feature except where liability cannot be excluded under applicable law.

SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products and Services may be available exclusively online and may be limited in quantity.

Products may include personalized digital products, including personalized songs and related digital delivery features. Additional terms regarding access, sharing, privacy, and use of personalized digital products are provided in the PURL Terms.

You acknowledge that:

Certain digital products may include access controls or delivery features described in the applicable product terms, including the PURL Terms.

Delivery, production, revision, and customer obligations relating to personalized digital products are governed by Section 6 (Orders, Production, Revisions and Delivery).

We attempt to display product descriptions accurately but do not guarantee exact representation of digital outputs, including audio, lyrics, visuals, or personalization results.

We reserve the right to limit availability of products or Services and to refuse orders where permitted by applicable law. All offers are void where prohibited.

We do not guarantee that digital Services will be uninterrupted, continuously available, error-free, secure, confidential, immune from unauthorized sharing or indexing, or that they will meet subjective expectations, except where required by applicable law. Additional terms relating to PURL functionality and access controls are described in the PURL Terms.

SECTION 6 - ORDERS, PRODUCTION, REVISIONS AND DELIVERY

Order Acceptance

Submitting an order does not guarantee acceptance. An order is accepted when we confirm acceptance, begin production, or make the purchased digital product available for delivery, whichever occurs first.

We reserve the right to refuse or cancel an order where permitted by applicable law, including where there are payment issues, suspected fraud, inaccurate information, abusive conduct, or inability to complete the requested Service.

Customer Information and Responsibilities

To create personalized products, we may require customer-provided information, including names, stories, messages, pronunciation guidance, photographs, recordings, and other personalization details (“Customer Materials”).

You are responsible for ensuring that all Customer Materials are accurate, complete, and lawful, including spelling, names, pronunciation, dates, relationships, and other factual details.

We are not responsible for errors, inaccuracies, or dissatisfaction caused by incorrect, incomplete, or unclear information provided by you.

If additional information or clarification is required, production and delivery timelines may be paused until the required information is received.

Production and Delivery Estimates

Estimated delivery times are provided at checkout and begin after payment confirmation and receipt of required Customer Materials. If expedited or priority delivery is offered, the applicable delivery timeframe will be disclosed at checkout.

Delivery estimates are not guaranteed delivery dates and may be affected by:

(a) delays in receiving required customer information;

(b) customer-requested revisions;

(c) technical issues;

(d) unusually high order volume;

(e) third-party service provider delays; or

(f) circumstances outside our reasonable control.

Delivery Completion

Delivery is complete when the purchased digital product is made available through the applicable PURL, Grace Vault, download link, email delivery method, or other digital delivery method provided by us.

Digital products may be provided in commonly used digital formats. You are responsible for downloading and retaining copies of delivered files during the period made available by the Company.

Revisions

Certain personalized products include one (1) complimentary revision opportunity as disclosed at checkout.

The complimentary revision is limited to reasonable corrections or adjustments to personalization details, factual information, pronunciation, or creative preferences provided by the customer.

The complimentary revision does not include:

(a) a complete remake of the product;

(b) changing the recipient;

(c) changing the occasion or purpose;

(d) changing the overall creative concept, genre, or direction;

(e) requesting a different vocalist or production style; or

(f) unlimited revisions.

Requests that materially change the original order may be treated as a new order or may require an additional fee disclosed before production continues.

Objective Errors and Creative Preferences

If a delivered product contains an objective error caused by us, such as incorrect information provided in the approved Customer Materials, we will use commercially reasonable efforts to correct the error.

Differences in creative preference, style, artistic interpretation, voice characteristics, musical style, or subjective expectations do not constitute errors if the product substantially reflects the information and preferences provided by the customer.

PURL Access and Failed Delivery

If a digital delivery method provided by us is inaccessible due to an issue caused by us, we will use commercially reasonable efforts to restore access or provide an alternative delivery method.

You must promptly notify us of any delivery issue so we may attempt to resolve it.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us, subject to applicable law. 

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same account, payment method, or billing/shipping details.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through this Site, including for digital products such as PURLs, Grace Vault access, and personalized content delivery services. 

You agree to promptly update your account information so we can process transactions and deliver Services, including the Services purchased through the Site.

If we cannot validate or deliver an order due to inaccurate information, we may suspend or delay delivery, including access to PURLs or Grace Vault content, until resolved.

We are not liable for delays or non-delivery caused by incorrect or incomplete information provided by you.

We may implement fraud prevention checks, including monitoring for abnormal purchasing behavior, chargeback risk, or abuse of digital access systems.

We may suspend or delay fulfillment or access to Services while investigating suspected fraud, unauthorized transactions, payment disputes, abuse, or violations of these Terms. 

SECTION 8 - SUBSCRIPTION BILLING

Certain products or services offered by the Company may be available on a subscription basis (“Subscription”). A Subscription applies only when you expressly select a Subscription product or service during checkout and complete the required authorization for recurring billing.

A Subscription may include recurring access to subscription benefits disclosed at checkout, which may include:

(a) one personalized Grace Song per subscription billing period, subject to applicable personalization requirements and production timelines;

(b) birthday, anniversary, or other reminder features based on information provided by you; and

(c) access to Family Vault features for storing, accessing, and sharing eligible digital content;

(d) other benefits decided by the Company from time to time.

Subscription benefits, features, limitations, and eligibility requirements will be disclosed at checkout and may vary depending on the Subscription plan selected.

A one-time purchase of a personalized digital product, including personalized songs, PURLs, Grace Vault products, or related digital content, does not create a Subscription and will not result in recurring charges unless you separately enroll in a Subscription offering.

Enrollment and Automatic Renewal

By enrolling in a Subscription, you authorize the Company to charge your selected payment method for the applicable Subscription fee at the billing frequency disclosed at checkout until you cancel.

Before completing a Subscription purchase, we will disclose the applicable Subscription terms, including:

(a) the Subscription price;

(b) the billing frequency;

(c) the renewal terms;

(d) the cancellation method; and

(e) any applicable trial period, promotional pricing, or introductory offer terms.

Your Subscription will automatically renew at the end of each billing period at the then-current Subscription rate unless you cancel before the next renewal date.

Subscription Pricing Changes

Promotional or introductory pricing may not continue after the applicable promotional period ends.

We may change Subscription pricing by providing notice before the next renewal period where required by applicable law. Continued use of the Subscription after the updated pricing becomes effective constitutes acceptance of the updated Subscription price.

Cancellation

You may cancel your Subscription at any time through the cancellation methods provided by the Company. Cancellation will prevent future renewal charges. Where required by applicable law, cancellation will become effective immediately upon submission.

You may cancel your Subscription by:

Your cancellation request will be effective when submitted through an approved cancellation method, provided that the request contains sufficient information for us to identify your Subscription.

After cancellation, your Subscription benefits will remain available until the end of the current paid billing period unless otherwise stated at signup or required by applicable law.

Automatic Renewal Compliance

We will provide Subscription disclosures, renewal terms, cancellation information, and any required notices in accordance with applicable automatic renewal and subscription laws.

Account Updater and Payment Authorization

You authorize the Company and its payment processors to use account updater services provided by applicable payment networks to update your payment information when available, including where your saved payment card information changes due to expiration, replacement, or account updates.

If we are unable to process a Subscription payment, we may attempt to contact you for updated payment information, retry the payment, suspend Subscription benefits, or cancel the Subscription.

No Partial Refunds

Unless otherwise stated at signup or required by applicable law, refunds for Subscription fees are governed by Section 24 (Refund Policy), except where otherwise required by applicable law.

Cancellation prevents future renewal charges but does not entitle you to a refund for amounts already paid unless required by applicable law.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this Site may direct you to third-party services or websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we will not have any liability for any third-party products or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, or other transactions made with any third-party websites. Please review the third-party’s policies and practices carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

We may use third-party service providers, including AI tools, music generation providers, hosting providers, and other vendors, to create, process, host, store, deliver, and support our Services. Such providers may process User Content solely as necessary to provide the Services and subject to applicable contractual and confidentiality obligations. Customer Content will not be used to train generalized AI models or music-generation models unless the customer separately provides express consent. AI-assisted outputs may vary in quality, style, accuracy, availability, and originality, and we do not guarantee any specific output. 

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit feedback, reviews, suggestions, ideas, or other communications unrelated to User Content submitted for personalized products, you grant us permission to use such materials for operating and improving our Services. Any User Content submitted in connection with personalized products is governed by the PURL Terms. 

We may (but have no obligation to) monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material; or contain any computer virus or other malware that could affect the operation of the Service. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for your comments’ accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Such authorization and permitted use of User Content are governed exclusively by the permissions, licenses, restrictions, and obligations contained in the PURL Terms. User Content submitted in connection with personalized products, including names, stories, images, recordings, messages, and recipient information, is governed exclusively by the PURL Terms. Feedback, reviews, suggestions, and communications unrelated to personalized products remain governed by this Section.

SECTION 11 - INTELLECTUAL PROPERTY

The Services may include Company Materials, User Content, Deliverables, and Third-Party Materials.

Company Materials

Company Materials include the Company’s software, technology, systems, templates, workflows, production methods, tools, interfaces, branding, designs, processes, know-how, and other materials used to provide the Services.

All rights, title, and interest in and to Company Materials remain exclusively owned by the Company or its licensors. Nothing in these Terms transfers ownership of Company Materials to you.

User Content

You retain ownership of User Content submitted by you. Any rights granted to the Company to use, process, host, display, modify, or otherwise handle User Content submitted in connection with personalized products are governed exclusively by the PURL Terms.

Deliverables

Upon full payment and subject to these Terms, you receive a limited, perpetual, worldwide, non-exclusive license to access, download, retain, and use Deliverables for personal, non-commercial purposes, including private sharing with family, friends, and intended recipients.

You may not sell, sublicense, commercially exploit, redistribute for commercial purposes, or create derivative works from Deliverables without the Company’s prior written permission.

Third-Party Materials and AI-Assisted Outputs

Deliverables may include Third-Party Materials or AI-assisted outputs. The Company does not guarantee that AI-assisted outputs are unique, exclusively created for you, or eligible for copyright protection. Rights in Third-Party Materials remain subject to applicable third-party terms and licenses.

SECTION 12 - ELECTRONIC COMMUNICATIONS, TELEMARKETING AND TEXT MESSAGES

Where required by applicable law, by affirmatively checking a consent checkbox or otherwise providing consent, you agree to receive recurring marketing text messages from My Grace Songs at the phone number provided. Consent is voluntary and is not a condition of purchasing any product. Users may withdraw consent at any time. Withdrawal of marketing consent does not affect transactional communications, order updates, account communications, fraud prevention, or information retained as required by law. Giving consent is not required to make a purchase. Messages are sent by My Grace Songs. Frequency may vary. Your mobile carrier’s message and message/data rates may apply. You can text HELP for help, text STOP to cancel at any time or contact us via email below. 

Marketing communication preferences do not affect transactional communications relating to orders, payments, subscriptions, account security, fraud prevention, recalls, product safety notices, or customer service matters where permitted by law.

All marketing emails will include My Grace Songs’ physical mailing address in the footer and a one-click unsubscribe. Email unsubscribe requests will be processed within 10 business days. SMS opt-out requests will be processed according to applicable messaging requirements.

If you do not want to receive marketing calls, texts, or emails from us, let us know by emailing us at support@mygracesongs.com. 

SECTION 13 - PERSONAL INFORMATION

Our collection, use, disclosure, storage, retention, international transfers, analytics, cookies, and processing of personal information are governed by our Privacy Policy. Permissions relating to User Content submitted for personalized products are governed by these Terms and the applicable supplemental terms. The Privacy Policy does not expand the permissions granted under the PURL Terms and does not authorize marketing use of personalized content unless separately permitted under the PURL Terms.

SECTION 14 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Site or in the Service that contains typographical errors or inaccuracies that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, unless required by law.

SECTION 15 - PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the Site or its Content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or other malware;

(h) to collect or track personal information of others without consent;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related Site for violating any of the prohibited uses.

You may not bypass, disable, or interfere with any security or access controls used in connection with the Services.

Prohibition on Resale

You may purchase products on this Site only for personal use or gifting, not for resale. We reserve the right to refuse orders that we suspect are intended for resale.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Site or Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from using the Site or Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered to you (except as expressly stated) are provided “as is” and “as available” without any representation, warranties, or conditions of any kind—express or implied—including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Personalized digital products may contain variations resulting from User Content, personalization inputs, creative generation processes, AI-assisted tools, and technical delivery systems.

In no case shall the Company (or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including lost profits, lost savings, or any similar damages. Where the PURL Terms expressly apply to a specific Service, the limitation of liability provisions in the PURL Terms apply to that Service. For all other claims, if we are found liable under any legal theory, our total aggregate liability shall not exceed USD $500.00, unless applicable law requires otherwise.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand (including reasonable attorneys’ fees) made by any third party arising out of or relating to:

(i) your breach of these Terms of Service;

(ii) your User Content;

(iii) your violation of any law or third-party rights;

(iv) payment disputes, chargebacks, reversals, or unauthorized payment claims arising from your actions, misuse, fraud, abuse, or breach of these Terms of Service;

(v) your misuse of the Services, this Site, or related Content; or

(vi) any matter governed by the PURL Terms, including claims arising from User Content, Recipient information, privacy rights, publicity rights, intellectual property rights, defamation, children or minors, deceased persons, unauthorized sharing, or misuse of PURL access features.

For personalized products delivered through PURLs, the specific indemnification obligations contained in the PURL Terms apply in addition to this Section.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, the unenforceable portion shall be deemed severed, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred prior to termination shall survive termination of this agreement for all purposes.

These Terms of Service are effective unless terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by ceasing to use our Site.

If you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement and/or suspend access at any time without notice, and you remain liable for all amounts due up to and including the date of termination. Provisions which by their nature should survive termination shall survive, including intellectual property, indemnification, limitation of liability, dispute resolution, confidentiality, and payment obligations. 

Upon suspension or termination of your account or access to the Services, we may suspend or restrict your access to the Services. Access to digital products following suspension or termination will be governed by applicable supplemental terms.

SECTION 20 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with any expressly incorporated policies or supplemental terms identified in these Terms, constitute the entire agreement between you and the Company regarding the Services.

If there is a conflict between these Terms of Service and another Company policy, these Terms of Service control unless the supplemental policy expressly states that it overrides these Terms.

For clarity, the PURL Terms control with respect to matters specifically relating to PURLs, including:

(a) PURL creation and operation;

(b) Access Links and Access Tokens;

(c) sharing and access controls;

(d) User Content permissions for personalized products;

(e) Recipient-related rights and responsibilities; and

(f) PURL hosting, availability, and delivery functionality.

The Terms of Service control all general commercial, payment, liability, and contractual matters unless expressly modified by the PURL Terms.

SECTION 21 - GOVERNING LAW

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except that mandatory consumer protection laws applicable to your jurisdiction remain unaffected. This arbitration agreement applies only to disputes that may lawfully be subject to arbitration. Nothing in this Section limits any rights or remedies that cannot legally be restricted or waived, including rights available under applicable consumer protection laws.

Before initiating arbitration, the party seeking relief must provide written notice describing the dispute and allow thirty (30) days for the parties to attempt to resolve the matter informally and in good faith.

To the extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products or services purchased from the Company will be resolved through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules. The seat (legal place) of arbitration shall be New Jersey. The arbitration may be conducted remotely by video conference, telephone, or other electronic means, or at a physical location agreed by the parties or determined in accordance with the applicable AAA Consumer Arbitration Rules.

The arbitrator’s decision and award shall be final and binding on the parties and may be entered and enforced as a judgment in any court of competent jurisdiction. The arbitrator shall determine the allocation of arbitration fees, costs, and expenses in the final award, subject to the applicable AAA Consumer Arbitration Rules and applicable law. Each party shall be responsible for its own attorneys’ fees and expenses unless otherwise provided in these Terms, required by applicable law, or awarded by the arbitrator.

Arbitration will take place on an individual basis only and not as a class action, collective action, or representative proceeding, except where such limitation is prohibited by applicable law.

Arbitration Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@mygracesongs.com within thirty (30) days after accepting these Terms. If you timely opt out, this arbitration agreement will not apply to you.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or Service following the posting of any changes constitutes acceptance of those changes.

SECTION 23 - CANCELLATION OF ORDER POLICY

Customers may request cancellation before production begins.

Once production begins, cancellation rights may be limited because personalized products require individualized creative work.

Customers should contact support promptly after purchase if they wish to request cancellation.

Cancellation requests will be reviewed under applicable law and the Refund Policy.

SECTION 24 - REFUND POLICY

Cancellation and refund eligibility depend on the status of the order, including whether production has started, whether the Deliverable has been delivered, the nature of the issue raised, and applicable consumer protection laws.

Because personalized products require individualized creative production, cancellation and refund rights may be limited once production begins.

Production Start

For purposes of this Section, "Production Begins" when the Company starts creating, generating, processing, editing, reviewing, or preparing a personalized Deliverable based on Customer Materials submitted by the customer.

Cancellation Before Production Begins

Before Production Begins, customers may request cancellation by contacting the Company at support@mygracesongs.com.

If the Company approves a cancellation request before Production Begins, any eligible refund will be processed to the original payment method within a reasonable processing period.

Refunds After Production Begins

After Production Begins, refunds will generally be available only where:

(a) a refund is required under applicable law;

(b) the Company cannot reasonably deliver the purchased Service;

(c) the delivered Deliverable contains an objective error caused by the Company that cannot reasonably be corrected; or

Where a Deliverable contains an objective error caused by the Company, the Company may first attempt to correct the error through a reasonable revision or replacement before issuing a refund.

Creative Preferences and Personalization Expectations

Personalized Deliverables involve creative interpretation and may vary based on the Customer Materials, personalization information, artistic decisions, production choices, voice characteristics, musical style, and other creative factors.

Differences in creative preference, artistic style, interpretation, voice characteristics, musical style, or subjective expectations do not constitute defects or errors where the Deliverable substantially reflects the Customer Materials and personalization information provided by the customer.

Refund Processing

Approved refunds will be issued to the original payment method within a reasonable processing period.

Nothing in this Cancellation and Refund Policy limits any rights or remedies that cannot legally be excluded or restricted under applicable law.

Customers may request review of refund requests by contacting:

SECTION 25 - CONTACT INFORMATION

For questions about these Terms of Service, please contact us at: support@mygracesongs.com